Frequently asked questions

How to Purchase:
Begin by adding the products you want to the digital shopping cart using the "Add to Cart" function, then go through the checkout process via the entry on the cart page to complete the transaction.
Securing Financial Information:
Your payment data is fully secured by our PCI-compliant systems, with dedicated digital security experts keeping an eye on it.
Time for Order Processing:
You will be sent a shipping notification by email within three business days after the order has been successfully verified.
Tracking Packages:
Every transaction creates a traceable shipping code automatically, which can be viewed after purchase.
Delivery Cost Setup:
Shipping costs are determined by factors such as location, and the final cost is fixed when you enter your address during checkout.
Sending Multiple Products:
In most cases, different products are shipped separately unless they are specifically combined.
Return Policy Info:
You can take advantage of easy returns, with a full refund within 30 days, or a credit option that goes up to six months. Refunds usually take 10 business days after the returned items are received, depending on how busy we are.
Policy for Promotional Items:
If the remaining products don't meet the promotional criteria anymore, free gifts must be returned. If you keep unqualified gifts, either the value will be taken from your refund or you'll be billed separately.
Changing Orders:
Once an order is submitted, it can't be changed, but unused items can get a full price refund (excluding delivery fees).
More Help:
For questions about how things work, look at our detailed FAQ section or email Heafey36344586@hotmail.com for quick answers.